CONTACT & FAQ'S

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EMAIL
PHONE
YOUR MESSAGE

SHIPPING

PLEASE NOTE - Orders will be despatched within 10-14  working days (IF YOU NEED YOUR ITEM SOONER PLEASE GET IN CONTACT PRIOR TO ORDERING)
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FAQ's - T's & C's

Here you will find the andswers to some FAQ's however if you are unsure on anything and cant find the answer please email me using the contact form above
CARE

To keep your jewellery looking its best we reccomend you follow the below points to help keep the sparkle and reduce tarnishing (which naturally happens to silver over time)

- Avoid wearing your jewellery while showering, bathing, swimming or in bed
-   Do not spray perfumes or apply body lotions onto your jewellery
-   If your silver jewellery does become slightly tarnished dont worry! this can easily be reversed by polishing your silver with a soft jewellery polishing cloth


Please take care when removing bangles, the easiest way to remove them is by sliding them off the smaller side of your wrist

Store all jewellery with care overnight, ideally in a jewellery box or somewhere simular


DIFFERENCES IN JEWELLERY

As all items are handstamped there may be some differences in how deep each letter is stamped and they may not always follow a perfect line. This is the beauty of handstamped jewellery as each piece is lovingly made and unique
(even if 2 people order exactly the same they will never be identical)
 

POSTAGE / DELIVERY TIMES

All orders will be dispatched within 10-14 working days 
Once a postage option has been selected ie. recorded delivery and it states 2-3 working days please note that this is the time of delivery once posted and NOT from ordering. 

**ALL DELIVERY TIMES ONCE POSTED ARE AN ESTIMATE - UNFORTUNATELY DELAYS WITH ROYAL MAIL DO SOMETIMES OCCUR WHICH IS COMPLETELY OUT OF MY CONTROL - IF YOU REQUIRE YOUR ORDER FOR A SPECIFIC DATE YOUR BEST OPTION IS TO CONTACT MYSELF PRIOR TO ORDERING (IF ITS LESS THAN THE 10-14 DAY DESPATCH TIME) PUT A NOTE ON YOUR ORDER AND SELECT SPECIAL DELIVERY AS THIS IS GAURANTEED NEXT DAY ONCE POSTED**
RETURNS / CANCELLATIONS

Should you wish to cancel your order for whatever reason you may do so within 24 hour of the order being placed - please email me through the contact form above ASAP

Unfortunately as all Items are handstamped and personalised I do not accept returns.
However I am only human and from time to time I may make a mistake - if this is the case please get in touch ASAP and I will rectify my mistake.
(PLEASE DOUBLE CHECK YOUR PERSONALISATION WHEN ORDERING)
HOW WE USE YOUR INFORMATION

The data you provide ourselves with is only used to forfill the order placed, we may ocasionally use your phone number or email address to contact you to confirm an order if something doesn't look quite right.






HOW WE KEEP YOUR INFORMATION SAFE

Due to the payment platforms we use we never recieve your card/bank details directly online (these are given and processed by Square or Paypal through secure encrypted pages)

I do print orders off in order to make them but as soon as your order has been processed the paper is shredded using a secirity 3 cross cut shredder to ensure your name and address is kept safe

All order details including email addresses and delivery addresses are kept for 5 years, this is to ensure that I have a point of reference if there was to be any issues with an order. If you would like your information to be removed prior to this please contact me via the link above.
WHO WE SHARE YOUR INFROMATION WITH AND WHY

In order for you to recieve your order we pass on limited information to the Royal Mail/Couriers in order to deliver your item to the address given.

We do not share your information with any other third party


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